Issue with previewing and sending payslips from Reckon One

Our team has identified and resolved the issue impacting the ability to view and send payslips. You do not need to take any action, the fix has been automatically applied.

We apologize for any inconvenience this issue may have caused and appreciate your understanding as we continuously strive to enhance your experience with Reckon One. For any impacted customers, we will reach out to you with further information and assistance.

If you have any questions, please do not hesitate to contact our support team at 1300 756 663.

Good Morning,
We wanted to provide a quick update to let you know we’re continuing to investigate this at the highest priority.

We’re currently looking into a potential cause that we believe may have contributed to the behaviour some users experienced with payslips yesterday. If by chance, you are one of the customers impacted, we will be in contact as soon as possible.

As a precaution, and to safeguard data privacy, we have temporarily disabled the ability to view and send payslips to employees.

If you would like to discuss this further, please contact our support team on 1300 756 663. Alternatively, you can visit and subscribe to Reckon Status and receive regular updates.

While we continue our investigation, we want to assure you that we are committed to keeping you informed about any developments. We apologies for any inconvenience this may cause and thank you for your understanding.

We’re still investigating the issue. Next update will be provided tomorrow morning.
We apologise again for any inconvenience caused by this.

Dear Customers,
We are investigating reports where some customers may be able to view payslips of employees outside their payroll. To safeguard data privacy, we have temporarily disabled payslip preview and sending features while we investigate.

We apologise for the inconvenience and are working to resolve this as quickly as possible.